Frequently Asked Questions (FAQs)
Shipping & Delivery
Q1: Do you ship worldwide?
Yes, we ship to most countries around the world. During checkout, you can confirm if we deliver to your location.
Q2: How long does shipping take?
Delivery typically takes between 7 to 14 business days after processing. In rare cases, it may take up to 30 days due to factors beyond our control, such as high shipping volumes or carrier delays.
Q3: Do you offer same-day delivery?
Unfortunately, we do not currently offer same-day delivery.
Q4: Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number via email. You can use this number to monitor your package's journey.
Orders & Cancellations
Q5: I just placed my order. Can I cancel it?
We begin processing orders as soon as they are placed. Unfortunately, we cannot cancel orders once processing has started.
Q6: Can I modify my order after placing it?
Once an order is placed, it cannot be modified or edited. Please ensure all details are correct before completing your purchase.
Q7: My order was canceled. Why did this happen?
Orders may be canceled due to reasons such as payment issues, stock availability, or incomplete shipping information. If your order was canceled, please contact us for assistance.
Returns & Refunds
Q8: What is your return policy?
If you’re not satisfied with your purchase, you may be eligible for a return or refund. Please refer to our Refund Policy for detailed instructions and conditions.
Q9: Who pays for return shipping?
Return shipping costs are typically the customer’s responsibility, unless the return is due to an error on our part (e.g., wrong or defective item).
Payment & Billing
Q10: What payment methods do you accept?
We accept major credit and debit cards, as well as payment methods like Apple Pay, Google Pay, and Shop Pay.
Q11: Is my payment information secure?
Absolutely. Our website uses SSL encryption to ensure all transactions are secure and your payment details remain private.
Contact Us
Q12: How can I contact customer support?
You can reach out to us anytime via email at hello@durasweat.com or through our Contact Us page. We aim to respond to all inquiries within 24–48 hours.